Questions and answers

How to arrive by plane?

Something important in advance: Only Sata/ Azores Airlines flies to Graciosa, so you will almost certainly need two airlines to bring you from mainland Europe to Graciosa.

It is often very helpful to book outbound and return flights separately and to search and book directly with the respective airlines (e.g. Sata, TAP, Ryanair, Lufthansa).

In summer there are direct flights from Germany to São Miguel or Terceira, but we can also highly recommend a stopover in Lisbon or Porto.

Maybe the ferry from Terceira to Graciosa on Mondays and Fridays is an alternative to the flight.

And by ferry?

Graciosa is served from 06.07.22-30.09.22 on Mondays and Fridays,
Fahrplan Linha Branco
, this line connects the 5 islands of the Central Group.
Tickets for the 2022 summer season can be booked here from around May 2022:
In the winter months it is not possible to come to Graciosa by ferry.

Rental car, or are there alternatives?

Of course, renting a car ensures a comfortable and independent travelling. You can rent some here:
Medina Rent
Rent a car/Graciosa

Pick-up point is either at the airport or the office in Santa Cruz. On request, They can organize to have your rental car waiting at the Quinta.

Other means of transportation could be the bus, a cab, or a bicycle. Last can be rented free of charge with us.

Are there shopping facilities?

In the centre of Luz, in 300 m distance, you will find a well-stocked supermarket, same as in Praia with a 5 km distance (butcher included) and Guadalupe with 7 km. Main town is Santa Cruz, in 10 km distance, you will find the largest supermarket, including butcher and fish counter as well as other shops for daily needs.
Almost every other place at the island offers at least a limited selection of groceries.
You will find 3 bakeries in Santa Cruz, who also supply all supermarkets with fresh baked pastries until around 11 am.

How is the cancellation policy?

As cancellations are unpleasant, for both of us, following conditions apply:

A cancellation needs to be made in writing and confirmed by us.

Up to 3 months before arrival the cancellation is free of charge
3 months until 1 month before arrival, the cancellation fee is 25%
1 month until 4 days before arrival, the cancellation fee is 50%
3 days before arrival/late arrival/early departure/No Show, the cancellation fee is 100%

How to pay my bill?

Upon receipt of the booking confirmation, 50% of the total price is due. You can easily transfer this amount to one of our bank accounts – a German and a Portuguese one. Bank details can be found in the booking confirmation.

The remaining 50% are due before or at arrival. Either you can transfer the money before arrival to one of our bank accounts or you will pay cash upon arrival. You will find an ATM for Maestro and credit cards in the main town Santa Cruz (daily limit: 2x 200€).